Terms & Conditions
We accept no liability for print errors, changes in prices, missing and delayed deliveries and sold out items. You can pay with the following methods: Visa, Mastercard and American Express. Prices do not include card payment fees or delivery charges.
All prices on standleybag.dk are inclusive of the applicable VAT tax rate for your country. Please note that customers may be subject to import duties and taxes, which are charged once the products reach the country of destination. All such charges are your responsibility.
Standley has no control over additional charges in relation to customs clearance. If you refuse the package for this reason, customs authorities may charge Standley an administration fee, and this fee will be deducted from the requested refund amount. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
All orders are shipped from Denmark within 1 – 2 working days.
RETURNS & EXCHANGES:
We offer the opportunity to return our products ordered from standleybag.dk. You may get a full refund or exchange your item for a different size or colour. You have 14 days from the day you received the product to return any unused items. If the item is sold out, you will, however, receive a full refund.
The returned items must be in unused and original packaging with hangtags. Under ‘Returns’, you can see what information we need from you, and where to send the goods. The customer is obliged to pay for the shipping (to Denmark), which can vary.
For any questions please write to firstname.lastname@example.org
Note: Refund requests for online purchases cannot be fulfilled in physical stores.
COMPLAINTS & FAULTY DELIVERED GOODS:
Products purchased via our webshop are covered by a 2-year warranty.
- If you have received a faulty item, we will offer a replacement of the item or offer you a refund of your purchase.
- If you make a claim on your purchase within the 2-year warranty period and we accept the claim, we will offer you a replacement with free shipping. We will refund your shipping costs for returning the faulty item.
- If you have received the wrong product or size, we will pay for the return of the product and send you the correct product.
• If the item is out of stock, we will refund the price of the item.
- For EU customers, if your case has been mistreated or we have not together reached a final solution, you can, as a final recourse, submit a complaint to the European Commission Online Dispute Resolution at http://ec.europa.eu/odr
Please fill out the return form that you received with your package and use the return label.
Once the form is completed, mail the product(s) to:
Standley Leanbag ApS
2100 – København Ø, Denmark
Phone: (+45) 27289400
Pack your product(s) in sturdy packaging. Include your delivery note and the fulfilled return form in your parcel. We use them to identify the order.
Please note that you will bear the cost of the shipment unless your product is faulty, and that we do not accept drop-point delivery.
We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after.
Please expect a refund or a replacement product within 2-3 weeks from when we process your return.